The Andrea PureAudio USB SA Headset from Andrea Electronics connects to your PC for audio playback and microphone input. The appropriate driver helps Windows recognize the USB audio device and make its available recording and playback functions accessible to your applications.

Key Features

• USB audio recognition: Allows Windows to identify the headset and present it as an available audio device.
• Playback and microphone support: Provides the connection between the headset’s audio hardware and software used for calls, voice recording, and everyday listening.
• Windows sound integration: Makes supported audio controls available through Windows sound settings, where you can select input and output devices and adjust levels.
• Driver options for supported Windows versions: Choose a package intended for your installation of Windows 11, 10, 8, or 7. Available controls and features may differ by driver version and operating system.

How to Install

1. Check your Windows version. Confirm your operating system and system type in Windows settings or System Properties, then choose the matching Andrea PureAudio USB SA Headset driver. Verify that the download specifically supports your device.
2. Prepare the download. Save the driver package to your computer and extract it if it is compressed. Close calling, recording, and media applications before making changes.
3. Install the driver. If the package includes an installer, run it and follow the prompts, including any instructions about when to connect the headset. If it contains driver files only, open Device Manager, locate the headset, choose “Update driver,” and browse to the extracted folder.
4. Reconnect and restart if needed. Connect the headset to a working USB port and allow Windows to finish detecting it. Restart your PC if the installer requests it.
5. Select and test the headset. Open Windows sound settings and choose the Andrea device for playback and microphone input as needed. Test both functions, then check the audio selections inside your calling or recording application.

If the headset is not detected, try another USB port and check Device Manager for a warning icon. Windows may already provide basic USB audio support; install an additional Andrea Electronics driver only when its compatibility information matches your headset and Windows version.

Common Issues and Fixes

• Install fails or rolls back: Run the Andrea installer as administrator, close other audio apps, and disconnect the headset until setup prompts. If Windows blocks it, temporarily disable antivirus and retry; reconnect the USB SA headset only after installation completes.
• Headset not detected: Try a different USB port directly on the PC, not a hub, then check Device Manager under Sound, video and game controllers for “Andrea PureAudio USB SA” or an unknown USB audio device. Uninstall the entry, replug the headset, and let Windows reinstall.
• Version conflicts/generic driver: If audio routes incorrectly or the Andrea control panel is missing, uninstall any older Andrea/PureAudio driver and the generic USB Audio Device entry, reboot, then install the current driver. Avoid mixing vendor and Windows generic drivers.