Name: SecuGen fingerprint device Driver
Author: SecuGen

Question 1

Install fails or rolls back?

Accepted Answer

Run the SecuGen installer as administrator, temporarily disable antivirus, remove any older SecuGen driver/software, reboot, then reinstall.

Question 2

Device not detected?

Accepted Answer

Connect directly to a rear USB port (avoid hubs), check Device Manager for an unknown/biometric device, confirm Windows Biometric Service is running, and reinstall the driver.

Question 3

Version conflicts?

Accepted Answer

Uninstall previous SecuGen drivers, SDKs, and fingerprint software before installing the new package; match 32/64-bit versions and reboot between removal and installation.